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Frequently Asked Questions

**Updates as of 08/21/2024**:

As of August 1, 2024, Adams State University switched, campus-wide, to a new operating system. It is crucial to note that, with the implementation of the new system, there may be potential delays in processing times across all departments.
In preparation for this transition, our team is diligently addressing any identified gaps to minimize disruptions during this period of change.
As we transition to this new process, we request your cooperation with regard to the timeliness and procedures for transcripts. We recommend that students register and pay for credits at least one month prior to needing their transcripts.
We understand that adjustments are often accompanied by challenges, and we appreciate your understanding and collaboration as we work towards a successful implementation of the new operating system.
Should you have any questions or concerns, please do not hesitate to reach out to us.
Thank you for your cooperation and understanding.

FALL SEMESTER: OPEN NOW
LAST DAY TO REGISTER FOR CREDITS FOR FALL 2024: WEDNESDAY DECEMBER 11, 2024 BY 11:59 PM


Browse our classes online
Click Classes from the left menu. You may search by keywords contained in the class name or description. View class descriptions by clicking the class name.

How do I print a receipt?
To print a receipt, sign in and select My Transactions from the left menu and locate the class. Under Action, select Print View and print your receipt.

How do I print/view my unofficial transcript?
Sign in and select "My Transcript" from the left menu. In the upper left corner, there is an export link, select the format you would like to view and/or print. 

How do I receive my official transcript?
Go to parchment.com, enter your social security number and additional required information to submit your request.  If you have any questions or need assistance with ordering, please contact the Registrar's office at (719) 587-7321 or email them here: ASU Registrar.

How do I update my profile/contact information?
You may update your student profile at any time. After signing in, access the My Profile link to change any of the information. Click Edit at the bottom of the page. You may then edit any of the profile fields. When you are finished, scroll to the bottom of the page and click Submit.

Why do you want my Social Security Number?
Social Security Numbers are used for tax purposes and for student identification to ensure that all of your courses show on your account/transcript. They also expedite transcript requests. Not providing this information can cause delays in processing.

When should I register for credit for the course/courses I am taking?

In light of our updated refund policy, we advise to refrain from registering for credits before starting your course to fully benefit from our 10-day refund period if you choose not to proceed. However, once you start your course, we recommend registering for credits before the end of the semester to avoid the risk of the course not being available in the following semester for credit.  **Always check with your instructor/partner you are taking the course through to see if what deadlines they have as well.**

Refund Policy

At Adams State University, we strive to ensure your satisfaction. To facilitate this, we have established the following refund policy:
  1. Refund Eligibility:
    • Customers are eligible for a full refund within 10 calendar days from the date of registration with the exception of registrations completed the last week of each term. 
    • Refund requests made after the 10-day period may be considered under special circumstances but are not guaranteed.
  2. Refund Procedure:
    • To request a refund within the 10-day period, customers can request a refund through their Workforce & Community account or by contacting our customer support team via email.
    • For refund requests made after the 10-day period, customers are required to contact us directly via phone or email to discuss their case.
  3. Refund Turnaround:
    • Refunds requested within the 10-day period will be processed within 10 business days from the date of the refund request.
    • Refunds requested after the 10-day period will be considered on a case-by-case basis, and processing times may vary.
  4. Contact Information:
    • For refund requests and inquiries, please contact our customer support team at pdcustomerservice@adams.edu or call us at 719-587-7837.
  5. Policy Updates:
    • Adams State University reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By registering for credit, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions of this refund policy.